At Equipt For Life, we require a minimum of 48 hours' notice for any appointment cancellations or rescheduling requests. This policy allows us the opportunity to offer that appointment time to another individual seeking care. Cancellations made within 48 hours will be subject to the cost of a full-session.

We understand that unexpected circumstances arise, and therefore extend a one-time courtesy waiver for a missed late cancellation or rescheduling. Beyond this initial occurrence, late cancellations, missed appointments, or repeated rescheduling requests may be subject to fees at the discretion of Equipt For Life, with consideration given to the circumstances involved.

Our goal is to provide exceptional care while respecting the time and commitment of all patients. We appreciate your understanding and partnership in helping us maintain a schedule that serves everyone effectively.

Payment is required at the beginning of your time of service. A credit or debit card must be placed on file when booking your appointment. Accepted payment methods at the start of your physical therapy session include credit cards, HSA/FSA cards, checks, and cash. Receipts are available upon request and can be submitted for out-of-network reimbursement if applicable.

Equipt For Life is a private-pay physical therapy practice and does not bill insurance directly. Payment is due at the time of service.

To keep care simple, transparent, and focused on the patient rather than insurance requirements, Equipt For Life does not routinely provide superbills or other insurance reimbursement documentation. Our treatment model is intentionally designed outside of the insurance system, allowing for individualized one-on-one care without restrictions imposed by third-party payers.

Patients who wish to seek reimbursement from their insurance carrier are responsible for confirming their out-of-network benefits and any documentation requirements before beginning care. Equipt For Life cannot guarantee reimbursement from any insurance provider and is not responsible for claim denials or reimbursement decisions.

By receiving services at Equipt For Life, patients acknowledge and accept that they are financially responsible for all fees associated with their care, regardless of insurance coverage or reimbursement eligibility.

Refunds will be provided only in the following circumstances:

• Billing errors.

• Unused session packages canceled within 30 days of purchase. Refunds for package sessions will be pro-rated based on the standard per-session rate.

• Overpayments. All refund requests must be submitted in writing.

If you arrive late for your session, we will accommodate you to the best of our ability within the remaining time. Sessions will still end at the scheduled time to respect the next patient’s appointment. If you are more than 15 minutes late, the appointment may need to be rescheduled and subject to the cancellation fee.

All patient information is treated as confidential and handled in compliance with HIPAA regulations. Records are securely stored, and any electronic communication is conducted using encrypted systems to protect your privacy. No paper records are kept on site, all patient information is stored using Prompt’s electronic medical record.

Consistently missing or canceling appointments disrupts progress for you and others. Three or more missed or canceled appointments without proper notice may result in the inability to book future sessions. Refer to the cancellation policy for more details.

The Equipt for Life clinic is a space of mutual respect. Disrespectful or inappropriate behavior toward staff or other patients is not tolerated and may result in immediate discharge from care.

When you’ve achieved your treatment goals or no longer require active care, We will provide a discharge summary outlining progress and recommendations for ongoing self-management. You are always welcome to return for follow-up care as needed.

When you’ve achieved your treatment goals or no longer require active care, We will provide a discharge summary outlining progress and recommendations for ongoing self-management. You are always welcome to return for follow-up care as needed.